Call Technical Support

  • Instruction Assistance:

    email your teacher directly


    Technical Support:

    call 540-562-3880

    Please provide the following information in any email and/or voicemail:

    • Laptop Name (see label on top cover)
    • Student's name
    • Student's grade
    • Student's school
    • Your preferred contact information
    • A description of the issue

Email Technical Support

Support FAQs

  • Is there anything that I can try if we have trouble with our laptop?

  • How do we request support?

  • Where do we take our laptop for repair?

  • Will I be charged for laptop repair?

  • How long will the laptop repairs take?

  • What should I do if I lose part or all of my RCPS technology equipment?

  • Support lines are open Monday-Friday during regular school hours.

    Having problems with your laptop?

    Elementary students should bring their family issued laptop to the school and drop it off for repair.  A technician will pick up the laptop, make any needed repairs, and will drop it off at the school to be picked up.

    Secondary students should bring their individually issued laptop to the laptop depot for repairs.


    Kajeet HotSpot Quick Start Guide